41 docs tagged with "troubleshooting"

BB-400 NeuronEdge Controller troubleshooting guide for power, network, I/O, and serial port issues

Guide to testing and using your Brainboxes ES industrial device with serial equipment and applications

Common problems and solutions for Brainboxes ES industrial Ethernet to Serial devices

How to test your Brainboxes ES light-industrial Ethernet to Serial device using loopback testing

Troubleshooting guide for common issues with Brainboxes ES light-industrial Ethernet to Serial devices

A loop back connector can be used to echo RS232 data transmitted by a serial port back into its own RS232 receiver. In this way, the function of the serial port can be tested.

Earlier versions of the Brainboxes Serial Solutions software did not support parallel ports in Windows XP. This has now been resolved however.

Resetting the device

- This command resets the BB-400 to default/factory settings.

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1. To test a serial port in MAC OSX first download the free CoolTerm application

Brainboxes Remote IO devices can be communicated with from any off the shelf Modbus TCP software package, PLC, HMI etc. What follows is an example of using Brainboxes Remote IO devices with Modbus Poll, a popular piece of windows software often used to test Modbus functionality from a PC. Alternatively customers can also use brainboxes product Remote IO Console.

The BB-400 provides a html WebSocket Tester in order to read and modify the status of the IO lines, this FAQ will describe how to use it in further detail.

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If the device connected to the BL-521 or BL-819/830 does not support RTS/CTS handshaking then problems can occur which are usually seen as the data only being communicated in one direction.

Please ensure that the Nokia phone has at least firmware 5.5 on it. Early versions of the Nokia firmware were only designed to work with Nokia Bluetooth devices and so can cause problems.

We are now able to provide support for 2-port PCMCIA cards in Windows 2000 at up to 115200 baud rates and in Full Duplex mode only (for RS422/485 cards). The fix will install the card using Microsoft drivers.

We are now able to provide support for 2-port PCMCIA cards in Windows XP at up to 115200 baud rates and in Full Duplex mode only (for RS422/485 cards).

It would appear that Windows has started to install the Windows 9x drivers from the CD instead of the Windows 2K/XP drivers.

Windows 2000/XP has accidentally started to install the Windows 98 drivers from the Serial Solutions CD. Please follow these steps:

Check the following:

Check the following:

Check the following:

This FAQ explains which anti-virus programs may inhibit usage of your Brainbox device and which you may have to add exceptions for.

The new range of serial cards available from Brainboxes have the prefix UC, which stands for Universal Card. These cards are able to work in both a 5v and 3.3v PCI slot and are backward compatible with the CC range of PCI cards that Brainboxes have manufactured for many years.

Device Manager is accessed by opening the Control Panel, System, Hardware and then the Device Manager button. Depending on your operating system version and what product you have, there will typically be an entry for your serial card under Multifunction Adapters or Multi-port Serial Adapters. Any settings that are selectable for the card i.e. Duplex Mode, can be changed by double clicking on the card's entry and then selecting the Card Properties tab.

- Double click on the card under Multi Port Serial Adapters in Device Manager: (Control Panel > System > Hardware) and go to the Resources tab.

Most new laptops and desktops do not have on-board serial ports and so it appears that the standard Microsoft serial drivers do not automatically load. Our latest Serial Solutions software has incorporated a fix for this problem.

The data transfer rate over Bluetooth can be slow at times, depending on the distance and environment between the two devices, and the throughput can vary greatly. Streaming data without the use of flow control can cause data loss between the RS232 port (local) and the BL-521 (local). This is especially likely if the receiving baud rate is slower than the BT throughput rate.

It may be that you have been supplied with one of our latest revision PM-020 cards, which runs eight times faster, in Windows 9x. To resolve the problem, please download the following drivers: Windows 9x Baud Rate Solution

The cards mentioned above require later drivers to the standard released software version 5.4.1, as they were developed after the standard software was released. The drivers can be downloaded from the following location: Serial Solutions and are labelled as being specifically designed for these cards.

PE-505 and PE-508 troubleshooting guide including device markings, power supply verification, and self-test procedures

PE-515 troubleshooting guide including device markings and identification

Troubleshooting guide for Brainboxes PX PCI Express serial card installation and communication problems.

We are now able to provide support for parallel ports in Windows XP. Please follow these steps:

Troubleshooting guide and testing procedures for Brainboxes Serial Solutions cards including loopback tests and baud rate testing

Troubleshooting guide for Brainboxes US Range USB to Serial adapter installation and communication problems

Troubleshooting guide for Brainboxes VX ExpressCard serial adapter installation and communication problems

When using the ES devices with a firewall you may need to manually add the exception entries and port numbers to the firewall list.

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