Troubleshooting Guides
Solutions for common issues with Brainboxes devices including connectivity, driver, and configuration problems.
📄️ BB-400 Troubleshooting
BB-400 NeuronEdge Controller troubleshooting guide for power, network, I/O, and serial port issues
📄️ I can not access the web configuration pages of the ES device
Check the following:
📄️ I can not open my COM port installed in Boost.LAN Manager
Check the following:
📄️ What are the default port numbers and anti-virus/firewall exceptions?
When using the ES devices with a firewall you may need to manually add the exception entries and port numbers to the firewall list.
📄️ ES Industrial Troubleshooting and Testing
Common problems and solutions for Brainboxes ES industrial Ethernet to Serial devices
📄️ ES Light-Industrial Troubleshooting and Testing
Troubleshooting guide for common issues with Brainboxes ES light-industrial Ethernet to Serial devices
📄️ I can not find my ES device in Boost.LAN Manager
Check the following:
📄️ How do I get my parallel ports to work in Windows XP?
Earlier versions of the Brainboxes Serial Solutions software did not support parallel ports in Windows XP. This has now been resolved however.
📄️ How do I reset my BL device?
Resetting the device
📄️ How do I reset the BB-400?
- This command resets the BB-400 to default/factory settings.
📄️ I am having problems sending and receiving data from my device, via a BL-521 or BL-819/830
If the device connected to the BL-521 or BL-819/830 does not support RTS/CTS handshaking then problems can occur which are usually seen as the data only being communicated in one direction.
📄️ I am having trouble connecting to my Bluetooth Nokia phone
Please ensure that the Nokia phone has at least firmware 5.5 on it. Early versions of the Nokia firmware were only designed to work with Nokia Bluetooth devices and so can cause problems.
📄️ I am trying to install my 2-port PCMCIA card in Windows 2000 but it will not install properly.
We are now able to provide support for 2-port PCMCIA cards in Windows 2000 at up to 115200 baud rates and in Full Duplex mode only (for RS422/485 cards). The fix will install the card using Microsoft drivers.
📄️ I am trying to install my 2-port PCMCIA card in Windows XP but it will not install properly.
We are now able to provide support for 2-port PCMCIA cards in Windows XP at up to 115200 baud rates and in Full Duplex mode only (for RS422/485 cards).
📄️ I am trying to install my PCI/PCMCIA card in Windows 2000/XP but the installation wizard is asking for a .vxd file or a Windows 95/98 file.
Windows 2000/XP has accidentally started to install the Windows 98 drivers from the Serial Solutions CD. Please follow these steps:
📄️ I am trying to install my PCI / PCMCIA card in Windows 2000 / XP and an error has occurred. Windows is asking for a .vxd file e.g. ssenum.vxd, or is looking for a Windows 95/98 file
It would appear that Windows has started to install the Windows 9x drivers from the CD instead of the Windows 2K/XP drivers.
📄️ I cannot get a UC card to work but my CC card is fine
The new range of serial cards available from Brainboxes have the prefix UC, which stands for Universal Card. These cards are able to work in both a 5v and 3.3v PCI slot and are backward compatible with the CC range of PCI cards that Brainboxes have manufactured for many years.
📄️ I can't open my COM port for my Ethernet to Serial device, what do I do?
This FAQ explains which anti-virus programs may inhibit usage of your Brainbox device and which you may have to add exceptions for.
📄️ I do not have a Card Properties page in Device Manager
Device Manager is accessed by opening the Control Panel, System, Hardware and then the Device Manager button. Depending on your operating system version and what product you have, there will typically be an entry for your serial card under Multifunction Adapters or Multi-port Serial Adapters. Any settings that are selectable for the card i.e. Duplex Mode, can be changed by double clicking on the card's entry and then selecting the Card Properties tab.
📄️ I have tried to install my 1-port PCMCIA card in my laptop and it has installed incorrectly and displays an error code 10 when examining the Port’s properties from Device Manager
- Double click on the card under Multi Port Serial Adapters in Device Manager: (Control Panel > System > Hardware) and go to the Resources tab.
📄️ I have tried to install my PCI / PCMCIA card in Windows XP and it has installed incorrectly and displays an error code 41 when examining the Port’s properties from Device Manager
Most new laptops and desktops do not have on-board serial ports and so it appears that the standard Microsoft serial drivers do not automatically load. Our latest Serial Solutions software has incorporated a fix for this problem.
📄️ I’m losing data when transmitting or receiving via the BL-521
The data transfer rate over Bluetooth can be slow at times, depending on the distance and environment between the two devices, and the throughput can vary greatly. Streaming data without the use of flow control can cause data loss between the RS232 port (local) and the BL-521 (local). This is especially likely if the receiving baud rate is slower than the BT throughput rate.
📄️ My PCMCIA 1 port card, PM-020 is not working correctly in Windows 98 or Windows Millennium. There appears to be a baud rate problem.
It may be that you have been supplied with one of our latest revision PM-020 cards, which runs eight times faster, in Windows 9x. To resolve the problem, please download the following drivers: Windows 9x Baud Rate Solution
📄️ My UC-146, UC-607 or UC RS422/485 card is not working properly
The cards mentioned above require later drivers to the standard released software version 5.4.1, as they were developed after the standard software was released. The drivers can be downloaded from the following location: Serial Solutions and are labelled as being specifically designed for these cards.
📄️ PE-505/508 Troubleshooting
PE-505 and PE-508 troubleshooting guide including device markings, power supply verification, and self-test procedures
📄️ PE-515 Troubleshooting
PE-515 troubleshooting guide including device markings and identification
📄️ PX Troubleshooting and Testing
Troubleshooting guide for Brainboxes PX PCI Express serial card installation and communication problems.
📄️ The parallel / printer port on my PCI card will not work in Windows XP.
We are now able to provide support for parallel ports in Windows XP. Please follow these steps:
📄️ UC Troubleshooting and Testing
Troubleshooting guide and testing procedures for Brainboxes Serial Solutions cards including loopback tests and baud rate testing
📄️ US Troubleshooting and Testing
Troubleshooting guide for Brainboxes US Range USB to Serial adapter installation and communication problems
📄️ VX Troubleshooting and Testing
Troubleshooting guide for Brainboxes VX ExpressCard serial adapter installation and communication problems
📄️ What is the cause of buffer overrun when transmitting data to my serial card?
| Download |